Returns & Exchanges

At Creme Castle, we strive to deliver perfection in every bite; however, due to the perishable nature of our bakery products, we offer resolutions for items that arrive damaged or incorrect. Please inspect your order upon delivery and contact us immediately to ensure your satisfaction.

Return Process

• 1.
  Documentation

  Take clear photographs and a short video of the damaged or incorrect product and its original packaging within 2 hours of delivery.

• 2.
  Contact Support

  Send your order number and the captured media to our support team via WhatsApp or email to initiate a review.

• 3.
  Quality Assessment

  Our kitchen team will assess the report to determine if the issue occurred during transit or preparation for a swift resolution.

• 4.
  Resolution

  Once approved, we will either arrange for an immediate fresh replacement or issue a store credit for your next purchase.